Job Description
Start Your Journey as a Service User Representative at Change Grow Live
At Change Grow Live, we believe the people accessing our services are at the heart of everything we do. As a Service User Representative, your lived experience offers valuable insight to help shape and improve our support. You’ll have the chance to work from one of our four projects in Hatfield, Hertford, Stevenage, or Watford — whichever location suits you best. As a Service User Representative, your role is to ensure service users’ voices are truly heard and help shape the way we deliver our care.
Key Responsibilities of a Service User Representative
Your Role as a Service User Representative
-
Listen to service users and share their feedback to improve our services.
-
Represent service users’ views to staff, helping guide positive changes.
-
Communicate decisions or service updates resulting from user feedback.
-
Collaborate closely with Change Grow Live staff and the wider community to foster inclusivity and growth.
What We’re Looking for in a Service User Representative
Skills Needed for a Successful Service User Representative
-
A genuine passion for ensuring service users are heard and valued.
-
Excellent listening and communication skills.
-
Ability to engage with individuals from diverse backgrounds.
-
A willingness to share feedback honestly and constructively.
-
Enthusiasm for making a real difference in how services are delivered.
What We Offer
Joining Change Grow Live as a Service User Representative means:
-
Full training, resources, and ongoing support to thrive in your role.
-
The opportunity to influence real service improvements.
-
A welcoming, compassionate, and inclusive environment.
-
The chance to build valuable skills and professional connections.
About Change Grow Live
Change Grow Live is a health and social care charity committed to supporting individuals facing challenges related to drugs, alcohol, housing, justice, employment, and smoking. Our services are free, confidential, and shaped by the people who use them. We are passionate about empowering individuals to change their lives for the better and building stronger, healthier communities.