Be You, With Us
At Caffè Nero, our people are at the heart of everything we do. We’re a warm, welcoming community where passion, personality, and positive energy matter more than anything. Now, we’re looking for a Shift Leader to join our team — someone who loves great coffee, outstanding service, and building strong team spirit.
Whether you’ve been a Supervisor or Team Leader before or are simply ready to step up, we’d love to hear from you.
What You’ll Be Doing
As a Shift Leader, you’ll support the Store Manager and lead by example in:
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Delivering exceptional customer service with a smile
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Motivating and guiding the team through daily shifts
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Maintaining top-notch store standards and presentation
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Ensuring consistency in the quality of coffee, food, and service
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Supporting team training and development
What You Can Expect
We’ll set you up for success with all the tools and support you need — no experience required.
Full training to help you shine in your role
Career growth – personal development and promotion opportunities
Free handmade drinks while on shift
Up to 75% off food and packaged drinks during shifts
50% off drinks & 40% off everything else off-shift
Refer-a-Friend bonus – earn up to £750
Service-based pay increases and recognition
Access to exclusive discounts and perks platform
Potential to earn an extra 15p/hour through our Nero 90 customer satisfaction program
Why Choose Caffè Nero?
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Friendly, inclusive, and supportive teams
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Fun, engaging environment with regular events and social activities
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Recognition and celebration of your achievements
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A place where you can truly be yourself
From coffee lovers to customer heroes — if you bring the right energy, we’ll give you the platform to succeed.
Apply Now
If you’re passionate about people, love great coffee, and thrive in a fast-paced team setting, we’d love to hear from you. Apply today and start your journey with Caffè Nero.
At Caffè Nero, you really can be you — with us.
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