About the Role:
Join Greggs as a Shift Manager, where your leadership makes a real difference. As a vital part of the management team, you’ll run the shop in the absence of the Shop Manager, ensuring smooth operations across all customer channels—from in-shop and delivery to Click + Collect and drive-thru.
You’ll lead by example, keeping the team motivated, displays stocked, and customer service consistently excellent. No two shifts will be the same, and your positive energy will help deliver the quality and service Greggs is known for.
Key Responsibilities:
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Lead and Inspire: Motivate your team to meet performance and customer service standards.
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Serve with a Smile: Actively support customer-facing tasks, delivering fast and friendly service.
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Food Prep: Prepare delicious Greggs favourites, from sandwiches to baked goods.
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Shop Standards: Ensure the store is clean, tidy, and well-stocked throughout your shift.
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Operations Oversight: Take ownership of shop performance and staff coordination when the Manager is away.
What We Offer:
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Weekly Pay
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Up to 50% Colleague Discount (for you and a family member)
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Free Hot Drinks on Shift
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Paid Breaks
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Profit Sharing – 10% of all profits shared with colleagues
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Health & Wellbeing App – Access GP & physiotherapy remotely
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Growing Holiday Entitlement
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Pension Scheme – Up to 7% matched contributions
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Confidential Helpline & Support App
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Long-Service Awards
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Discounts & Perks across retail, leisure, travel, and more
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Colleague Share Plan
About You:
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Reliable and confident in leading a team
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Experience in a supervisory role within a customer-focused environment
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Quick thinker with excellent problem-solving skills
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Passion for exceptional customer service
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Strong communication and people skills
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Inclusive mindset and a team-first attitude
About Greggs:
At Greggs, we do more than just serve great food—we build welcoming, diverse, and fun workplaces where everyone belongs. Whether it’s sausage rolls or smiles, we put heart into everything we do.
Join a company where your career can grow, your efforts are rewarded, and your differences are celebrated.
Learn more: Greggs Careers | About Greggs
Ready to Lead the Way?
If you’re motivated, experienced, and ready to take the next step in your retail or food service career—apply now to become a Shift Manager at Greggs!
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