Who We Are
Snowflake Gelato is an award-winning gelateria with locations across the UK. We craft our gelato using natural, seasonal ingredients and authentic Italian techniques, creating flavours that have earned both recognition and a loyal fan base.
We’re more than just a dessert destination—we’re a place of passion, craft, and community.
The Role: Shift Supervisor
As a Shift Supervisor, you’ll work closely with the Restaurant Manager to support the day-to-day operations of the store. You’ll lead the team by example, deliver top-notch customer service, and help ensure our gelateria remains a welcoming, premium experience for every guest.
This is a fantastic opportunity to grow within a supportive environment, helping to build a destination that people love returning to.
What We’re Looking For
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A passion for food—especially artisan, natural, and seasonal products
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A team player and role model with inspirational leadership qualities
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A genuine understanding of the Snowflake brand and what we stand for
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Commercial awareness (stock control, labour cost management)
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Strong communication and problem-solving on the go
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Positive energy and a warm, empathetic approach to customers and colleagues
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Someone who’s responsible, reliable, and accountable in all tasks
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Previous supervisory or hospitality experience preferred
What We Offer
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Fully comprehensive onboarding & training programme
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Free gelato all year round
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Company pension scheme (after 3 months)
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28 days holiday per year
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Clear career progression chart and development opportunities
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Ongoing support and mentorship
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A warm, family-like team culture with a sense of purpose and growth
Why Join Snowflake?
At Snowflake, we’re on a journey to bring premium, artisan gelato to more people—without losing our soul. If you want to be part of a brand that values quality, community, and opportunity, this is your chance to make your mark.
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