Shift Supervisor (Banquet Captain)

Position Summary

The University of Colorado Boulder’s Campus Dining and Hospitality (CD&H) department is seeking a Shift Supervisor (Banquet Captain) to join our dynamic and service-oriented team. This is a hands-on leadership role responsible for overseeing the setup, service, and breakdown of catered events and dining operations. The position plays a critical role in ensuring high service standards, food safety, and team coordination in a fast-paced hospitality environment.

You’ll supervise full-time, student, and temporary staff, assign responsibilities based on operational flow, and serve as the point person during events or service shifts. This position fosters a positive team culture while ensuring compliance with sanitation, safety, sustainability, and customer service standards.

Key Responsibilities

1. Quality Assurance & Service Standards

• Resolve customer concerns and implement corrective actions.

• Ensure food labeling, safety, and sanitation standards are consistently met.

• Audit operational efficiency and recommend improvements.

• Maintain high-quality setups and breakdowns for all events in accordance with SOPs.

2. Staff Supervision & Personnel Management

• Assign daily tasks, ensure scheduling adherence, and coordinate break times.

• Assist in recruitment, onboarding, and performance evaluations.

• Foster a supportive work environment through effective communication and leadership.

• Document incidents and collaborate with leadership on staffing issues.

3. Event and Dining Operations

• Operate food preparation and service equipment.

• Support ordering, receiving, and supply management.

• Ensure all catering vehicles and equipment are clean and functional.

• Use university vehicles to transport food, beverages, and materials to events.

Required Qualifications

• Four (4) years of food service experience (relevant education may substitute year-for-year).

• Valid driver’s license with a clean record.

• Must obtain State Food Safety Certification within six (6) months of hire and maintain it throughout employment.

• Availability to work nights and weekends.

Preferred Qualifications

• Experience in high-volume university or institutional catering operations.

• On- and off-premise catering experience.

• Familiarity with banquet service styles and event logistics.

• Bartending or mixology experience.

Skills & Competencies

• Strong leadership and team coordination skills.

• High attention to detail and punctuality.

• Ability to remain flexible, calm, and customer-focused in a dynamic environment.

• Commitment to safety, sustainability, and quality service delivery.

Application Instructions

To apply, please submit the following materials through the CU Boulder Jobs Portal:

1. A current resume.

2. A cover letter outlining how your background aligns with the position’s responsibilities and qualifications.

Applications must be submitted by August 18, 2025, for full consideration.
References may be requested at a later stage.
In compliance with the Colorado Job Application Fairness Act, you may redact or omit any age-identifying information from your documents.