Social Media Manager

Overview

Medallia, the global leader in Experience Management, is seeking a dynamic Social Media Manager to shape and execute our corporate social strategy. With our award-winning Medallia Experience Cloud, we help organizations improve customer, employee, candidate, and patient experiences worldwide.

At Medallia, we believe every experience matters. Join us in creating powerful stories that engage audiences, elevate our brand, and drive measurable business outcomes.

Role and Responsibilities

As a Social Media Manager, you will play a central role in strengthening Medallia’s digital presence. You’ll lead multi-channel campaigns, craft compelling content, and ensure consistent, authentic engagement across all platforms.

Key Responsibilities

• Build and execute corporate social media strategy aligned with business goals.

• Lead multi-platform campaigns across LinkedIn, Instagram, X, TikTok, and more.

• Manage and optimize content performance with social tools like Sprout Social.

• Collaborate with marketing teams to deliver integrated campaigns.

• Drive employee advocacy programs to expand organic reach.

• Create engaging content tailored to diverse formats and audiences.

• Manage executive social presence and thought leadership initiatives.

• Use social listening and analytics to guide strategy and engagement.

• Partner with creative teams to produce visually compelling content.

Social Media Manager Qualifications

Minimum Requirements

• Bachelor’s degree or equivalent experience.

• 5+ years of professional experience in social media management.

• Proven record of building strategies that drive measurable business impact.

• Experience with multi-channel platforms (LinkedIn, Instagram, X, Facebook).

• Skilled in social analytics, insights, and performance optimization.

Preferred Skills

• B2B enterprise social media experience.

• Strong storytelling instincts and ability to tailor content for diverse audiences.

• Strategic thinker with hands-on executional skills.

• Experience with employee advocacy programs.

• Excellent communication and collaboration skills.

• Passion for social media and digital engagement trends.

Compensation and Benefits

• Base Salary Range: $102,400 – $176,000 (varies by experience, location, and role).

• Health & Wellness: Medical, dental, vision, life insurance, short/long-term disability.

• Retirement: 401(k) with company contributions.

• Paid Time Off: Parental leave, statutory leaves, holidays, and more.

• Inclusive, supportive work culture with growth opportunities.

About Medallia

Founded in 2001, Medallia is recognized globally as the leader in Experience Management SaaS. We empower exceptional people to create extraordinary experiences through innovation, collaboration, and authenticity.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to age, race, gender identity, sexual orientation, disability, or veteran status.

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