Job Overview:
Medallia is looking for an experienced Social Media Manager to join its Content Strategy team. In this role, you will develop and execute Medallia’s corporate social strategy across multiple channels, driving impact for campaigns, amplifying employee and customer voices, and telling engaging stories that elevate brand perception.
Key Responsibilities:
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Build and lead a corporate social strategy aligned to business and marketing goals
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Drive multi-channel campaigns on LinkedIn, Instagram, X, TikTok, and other platforms
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Use social management tools (e.g., Sprout Social) to schedule, monitor, and analyze performance
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Collaborate across marketing and other teams to deliver integrated campaigns
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Lead employee advocacy programs to boost organic reach
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Create compelling, tailored content for diverse audiences and formats
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Manage executive social presence and thought leadership initiatives
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Partner with creative teams to produce engaging, on-brand content
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Build community engagement and leverage social listening for insights
Minimum Qualifications:
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Bachelor’s degree or equivalent experience
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5+ years in social media management
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Proven success leading social strategy that delivers measurable business results
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Strong skills in social analytics and performance optimization
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Experience managing large-scale multi-channel platforms (LinkedIn, Instagram, X, Facebook)
Preferred Qualifications:
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Social media management experience in enterprise B2B environments
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Passion for digital engagement and emerging trends
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Ability to work strategically and execute tactically
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Strong communication, collaboration, and leadership skills
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Experience with employee engagement through advocacy programs
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Strong storytelling instincts and content personalization skills
Compensation & Benefits:
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Annual base salary range: $102,400 – $176,000 (actual pay depends on experience, skills, and location)
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Competitive benefits including medical, dental, vision, 401(k), disability, life insurance, paid parental leave, statutory leaves, and holidays
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Commitment to equal pay and pay transparency
About Medallia:
Medallia is the pioneer and market leader in Experience Management, trusted globally for its award-winning SaaS platform, Medallia Experience Cloud. The company empowers organizations to understand and improve experiences for customers, employees, candidates, patients, and residents. Medallia is an equal opportunity and affirmative action employer that values diversity and inclusion in the workplace.