Company Overview
Charles Schwab is an investment services firm that aims to differentiate itself from traditional Wall Street firms by prioritizing client experience. They believe that focusing on improving the investing experience ultimately leads to positive business outcomes.
About the Job
Charles Schwab seeks a Social Media Senior Manager to design and develop social media strategies for the Schwab Network brand. This role will oversee social media platforms, play a key role in content planning and creation, and collaborate with programming, digital, and distribution teams to build followers, views, and engagement.
Responsibilities include performance analysis and reporting, ensuring a coordinated social media approach, creating and managing paid campaigns, conducting market research and competitor analysis, contributing to creative content ideas, managing the social media budget, monitoring brand reputation, developing cross-promotion campaigns, responding to inquiries, escalating client complaints, and managing a direct report.
A Bachelor’s degree in Communication, Marketing, or a related field is required, along with 5 years of experience with social platforms and social media technology platforms. Strong familiarity with designing social media strategies, a deep understanding of financial markets and news cycles, and prior management/leadership experience are also required. Outstanding communication and project management skills are preferred.
The role offers a hybrid work schedule (4 days in office for the first six months, then 3 days). In addition to salary, bonus or incentive opportunities are available. Schwab offers a competitive benefits package, including a 401(k) with company match, an employee stock purchase plan, paid time off (vacation, volunteering, and sabbatical), paid parental leave, tuition reimbursement, and health/dental/vision insurance.