Company Overview
HMSHost is a recognized leader in travel dining, earning industry accolades such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack, as awarded by Airport Experience News.
USA Today’s 10Best Readers’ Choice Travel Awards honored HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport with first-place recognition.
Additionally, ACI-NA—the trade association representing commercial service airports in the U.S. and Canada—awarded HMSHost the 2020 Inclusion Champion Award for its dedication to workforce diversity, outreach, and advocacy.
Beyond exceptional dining experiences, HMSHost is known for creating award-winning events and initiatives, including:
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Airport Restaurant Month
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Channel Your Inner Chef (live culinary contest)
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1,000 Acts of Kindness
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Eat Well. Travel Further.
Essential Functions:
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Supervise Kitchen Operations: Assist in overseeing daily kitchen activities, assigning tasks, and setting deadlines to ensure timely and efficient workflow.
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Ensure Safety & Sanitation: Promote and enforce proper food handling procedures, maintain safe practices, and comply with HACCP guidelines.
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Assist with Menu & Inventory Management: Support menu planning, inventory control, and supply management to maintain smooth operations.
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Maintain Cost Control & Quality Standards: Ensure service excellence and adherence to quality standards to maximize sales and profitability.
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Ensure Compliance: Uphold company, franchise, and regulatory standards and procedures, ensuring all food products meet brand and quality expectations.
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Provide Problem-Solving Support: Act as a resource for resolving complex kitchen-related issues.
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Staff Management & Development: Assist in hiring, promotions, and other personnel decisions, while providing coaching, performance reviews, and development opportunities.
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Foster Positive Team Environment: Encourage open communication, implement associate incentive programs, and manage employee relations professionally.
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Deliver Outstanding Customer Service: Ensure proper staff training and support associates in providing excellent customer experiences and maintaining high-quality food standards.
Minimum Qualifications, Skills, & Experience:
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Education: High School Diploma or GED required; culinary training preferred; brand certification is a plus.
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Experience: 3-5 years of experience in kitchen operations and staff supervision.
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Certification: Serve Safe Management certification required.
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Leadership & Team Management: Strong delegation, coaching, and motivational skills with the ability to drive change and resolve issues.
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Organizational Skills: Ability to multitask, manage projects efficiently, and maintain operational effectiveness.
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Communication: Must be able to read, understand, and communicate instructions, policies, and interact comfortably with individuals.
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