About the Role
We are currently recruiting a Spa Receptionist to join the prestigious King Street Townhouse Hotel—a standout destination in Manchester’s luxury hospitality scene, part of the THG Experience portfolio.
As a Spa Receptionist, you’ll be the face of our award-winning spa, welcoming guests and ensuring they enjoy an exceptional and tranquil experience from arrival to departure.
Key Responsibilities
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Warmly welcome members and guests to the spa
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Provide outstanding hospitality and escort guests to treatment and relaxation areas
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Maintain expert knowledge of spa treatments, upgrades, and promotions
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Manage phone and online inquiries, process reservations and bookings
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Complete administrative tasks (filing, photocopying, data entry)
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Ensure booking schedules maximise revenue
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Keep spa areas clean, stocked, and guest-ready
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Monitor and restock laundry, amenities, and retail items
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Respond promptly to guest requests and concerns with discretion and care
What We’re Looking For
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Excellent customer service and communication skills
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Strong problem-solving and time-management abilities
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Professionalism under pressure and high attention to detail
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Flexible and adaptable in a dynamic environment
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Previous experience with spa or hotel booking systems (preferred)
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Strong IT and admin skills
What You’ll Receive – THG Benefits
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Exclusive room rates for you and your family
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20% off dining at King Street Townhouse, 50% off Hale Country Club & Spa
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Up to 50% discount on top THG brands (e.g., Myprotein, ESPA, Lookfantastic)
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Free meals during shifts and uniforms provided
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Birthday day off + increasing annual leave with service
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Access to private GP services and health consultations
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£250 bonus for referring a friend
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Ongoing learning, development & compliance training
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In-house wellbeing support
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Pension scheme for long-term stability
About King Street Townhouse & THG Experience
King Street Townhouse Hotel is known for its rooftop infinity spa pool, elegant dining, event spaces, and luxury amenities in the heart of Manchester. It’s part of THG Experience, which manages exclusive venues such as Hale Country Club & Spa, Great John Street Hotel, and more.
Through these properties, we deliver world-class hospitality, influencer activations, and unforgettable events for some of the world’s most loved brands—including Coca-Cola, Elemis, Nestle, and P&G.
Apply Now
To apply, submit your CV via the link below. For more opportunities, visit the THG Careers page – we’d love to hear from you!
If you require any adjustments to the recruitment process, please inform us in advance—we’re a Disability Confident Committed employer.
We are an equal opportunity employer and value diversity at all levels of the organization.
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