Specialist Technician, Technology Support

Position Summary:

Walmart/VIZIO is seeking a proactive and skilled Specialist Technician – Technology Support to join our Information Technology team. This role is essential to delivering hands-on technical support to employees both locally and across our nationwide offices. You will help deploy and maintain hardware, assist with onboarding new hires, and provide front-line support for a variety of systems and tools.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for Windows, macOS, and Linux-based systems via email, chat, and phone.

• Participate in new hire orientation meetings and provision hardware (PCs, Macs, Linux) for new employees.

• Collaborate with Support Services Teams (SSTs) to deliver rotational weekend support.

• Maintain and support IT-managed office equipment, including video conferencing systems.

• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.

• Monitor and manage IT inventory and asset levels in the local office.

• Coordinate with office management for building access and other IT-related logistics.

• Travel occasionally (voluntary) to other office locations to support national operations.

• Document issues and resolutions using ticketing systems (e.g., Jira, ServiceNow).

• Perform additional tasks as assigned by team leadership.

Qualifications:

• High School Diploma or equivalent required.

• Minimum of 1 year of IT support experience in a professional setting.

• Advanced understanding of current Windows and macOS operating systems.

• Familiarity with Linux systems is a plus.

• Experience with ticketing systems such as Jira or ServiceNow.

• Working knowledge of Office 365 Admin Center.

• Basic skills in Command Prompt, PowerShell, and Terminal.

• Understanding of Windows/macOS imaging and deployment tools.

• Knowledge of Active Directory and software installation tools (e.g., Company Portal, ManageEngine).

• Strong communication skills with the ability to explain technical concepts to non-technical users.

• Self-starter with a collaborative mindset and strong problem-solving abilities.

Benefits:

• Competitive salary with performance-based bonus opportunities

• Comprehensive medical, dental, and vision insurance

• 401(k) plan with company match

• Stock purchase program

• Paid time off (PTO/PPTO), including vacation, sick leave, and holidays

• Parental leave, family care leave, and bereavement leave

• Short- and long-term disability coverage

• Company-paid life insurance

• Employee discounts and other perks

Work Environment:

• Office-based role with potential for occasional voluntary travel within the U.S.

• Fast-paced, collaborative, and tech-forward environment