About the Role
Rolls-Royce Solutions America is seeking a Senior IT Operations Support Specialist to provide advanced technical support across a diverse IT environment. This role is responsible for 2nd-level support, troubleshooting, and deployment of end-user systems while ensuring compliance with IT policies and supporting global IT initiatives.
Key Responsibilities
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Provide IT support to internal users via phone, email, and remote tools.
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Deliver 2nd-level support for system access, client devices, applications, telecom, network, and server hardware.
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Deploy, configure, and install PCs, peripherals, printers, mobile devices, and VoIP systems.
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Manage IT assets and inventory with internal asset management tools.
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Document incidents and resolutions in the corporate service desk system.
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Collaborate with regional and global IT teams to improve service levels.
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Support large-scale equipment moves and technology refresh projects.
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Ensure compliance with Rolls-Royce IT policies and Code of Conduct.
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Perform special projects as required.
Basic Requirements
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Bachelor’s degree in IT, Computer Science, or related field + 5 years IT support experience; OR
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9 years of IT support experience in a complex environment.
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Must be authorized to work in the U.S. (no visa sponsorship available).
Preferred Qualifications
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4+ years of experience with Microsoft OS and productivity tools.
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Strong communication, customer service, and problem-solving skills.
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Ability to work effectively in a global support model.
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Flexible to work evenings, nights, holidays, and occasional overtime.
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Ability to lift/move up to 30 lbs.
Work Environment
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On-site at an assembly facility in Graniteville, SC.
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Standard schedule: Monday–Friday; flexibility required for off-shifts.
Compensation & Benefits
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Discretionary bonus plan
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Health, dental, vision, disability, and life insurance
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FSA & HSA options
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401(k) with company match
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Paid time off, holidays, parental & family leave
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Tuition reimbursement & long-term incentive plan
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Employee Assistance Program
About Rolls-Royce Power Systems
As part of Rolls-Royce, our Power Systems business unit delivers world-class solutions under the mtu brand. From gas and diesel engines to hybrid systems, we provide clean, reliable, and innovative power solutions for the marine and infrastructure sectors worldwide.