Sr. Technical Writer

About PAR Technology

For over 40 years, PAR Technology Corporation (NYSE: PAR) has been a global leader in restaurant technology. With solutions spanning point-of-sale, digital ordering, loyalty, back-office, hardware, and drive-thru systems, PAR empowers over 100,000 restaurants across 110+ countries. Guided by our “Better Together” ethos, we deliver Unified Customer Experience solutions to help brands strengthen guest relationships and drive growth.

Position Overview

As a Senior Technical Writer, you will develop and enhance documentation and resources that support customers, engineers, and third-party vendors integrating with PAR Engagement. You’ll create user guides, developer documentation, API/SDK resources, support articles, training materials, and manage Q&A forums. This role is ideal for a hands-on technical writer who thrives in cross-functional collaboration and is passionate about building high-quality, impactful product documentation.

Key Responsibilities

• Become an expert on PAR Engagement products.

• Create conceptual, how-to, and reference topics for documentation and user assistance.

• Maintain and publish help content on customer-facing portals.

• Manage and moderate developer/user Q&A platforms (e.g., Stack Overflow).

• Develop tutorials, samples, and training resources.

• Collaborate with SMEs, UX designers, and developers to ensure accurate, accessible content.

• Improve information architecture, workflows, and AI-driven documentation tools.

• Identify documentation gaps and deliver solutions.

• Contribute to internal and external knowledge communities.

Requirements

• 5–7 years of technical writing experience, including 1+ year focused on developer documentation (APIs, SDKs).

• At least 1 successful developer portal project and a public portal available for review.

• Strong knowledge of technical writing practices, information architecture, and content management.

• Basic programming fundamentals.

• Excellent communication and collaboration skills.

• Experience with: Jira, Confluence, GitHub, Salesforce, markdown, and docs-as-code methodologies.

• Familiarity with Agile development and curriculum design.

Preferred Experience

• Background in restaurant or retail POS systems.

• Previous hands-on experience in hospitality, retail, or cashier roles.

• Knowledge of B2B enterprise software and customer engagement systems.

Interview Process

1. Phone screen with Talent Acquisition.

2. Video interview with Hiring Manager.

3. Video interview with Documentation Team.

4. Video interview with additional team members.

(Candidates may be asked to provide 3–5 writing samples as part of the process.)

Why Join PAR?

• Competitive salary ($85K–$100K).

• Remote-first flexibility.

• Inclusive workplace with equal opportunity employment.

• Chance to impact products that serve some of the world’s most recognizable restaurant brands.

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