Job Description
We’re hiring a Step Up Team Leader for Penhale Round Cookhouse + Pub. As a Step Up Team Leader, you’ll be the friendly face welcoming guests and leading shifts, earning up to £14.01 per hour once fully trained. This permanent, guaranteed-hours role (35 hrs/week) includes evenings and weekends—no zero-hours contract.
Responsibilities – Step Up Team Leader
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Lead the front-of-house team as a Step Up Team Leader, ensuring smooth shift operations and exceptional guest service.
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Mentor and support colleagues, stepping in to resolve customer queries and maintain standards.
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Manage opening/closing procedures, cash handling, and shift-end reporting.
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Uphold health, safety, and hygiene protocols in line with Whitbread policies.
Requirements – Step Up Team Leader
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Must be over 18 with strong communication and leadership skills.
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Proven experience in hospitality or customer service roles, ready to step up as a Step Up Team Leader.
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Ability to work evenings and weekends, with reliable transport to Penhale, Cornwall.
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A positive, inclusive attitude that reflects our commitment to diversity and respect.
Benefits for Step Up Team Leader
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Whitbread Benefits Card: Up to 60% off Premier Inn stays, 25% off meals.
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Pension & Savings: Company pension and “Save As You Earn” scheme.
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Discounts & Perks: Retail, utilities, travel, cinema, and more via My Rewards.
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Welcome Bonus: £40 dining voucher on joining.
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Career Growth: Structured training and clear progression paths.
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