Job Description
Location: 7 Bescot Retail Park, Bescot Crescent, Walsall, West Midlands, WS1 4SB
Ref: 31594
Join Us as a Store Colleague – Make a Difference Every Day
Are you passionate about pets and ready to be part of a friendly, supportive team? Become a Store Colleague at Pets at Home, where you’ll provide outstanding customer service while helping pet owners find exactly what they need. As a Store Colleague, you’ll be at the centre of everything we do—making sure each customer leaves with a smile and every pet gets the care they deserve.
What You’ll Do as a Store Colleague
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Deliver excellent customer service that keeps people coming back
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Maintain high standards in pet care and store presentation
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Build positive customer relationships and help create a loyal community
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Keep shelves stocked and the store running smoothly
Skills You’ll Bring as a Store Colleague
Standout Qualities of a Great Store Colleague
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Customer Focused: You make every customer feel welcome and heard
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Clear Communicator: You speak and write confidently and clearly
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Problem Solver: Quick to find solutions and answer queries
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Eager to Learn: Open to growing your skills and knowledge
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Goal-Oriented: Motivated to meet targets and support business growth
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Team Player: Works well with others to create a positive environment
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Flexible: Available for weekend and holiday shifts when needed
Why Join Us
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Competitive pay at £12.21/hour
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Paid holidays + extra leave for birthdays and special occasions
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20% in-store colleague discount
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Annual discretionary bonus scheme
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Community charity opportunities
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Great chances for career growth and development
About Pets at Home
At Pets at Home, we believe pets make us better people. Since 1991, we’ve grown from a small wholesale team to the UK’s top pet specialist with over 450 stores. Our success is built on putting pets first, supporting our colleagues, and living our values every day.
We’re a team of pet lovers working across our stores, grooming salons, and Vets for Pets practices, all dedicated to delivering the best in pet care.
We celebrate diversity, value individual contribution, and welcome everyone who shares our passion—even if your background doesn’t tick every box. If you can bring your personality, energy, and values to this role, we’d love to hear from you!
Note: This role may close early due to a high number of applications.