Store I Manager (20th & K)

Depth & Scope

• Provides leadership in people management, including hiring top talent, setting goals, developing staff, managing performance and compensation, fostering teamwork, and handling disciplinary actions when necessary.
• Oversees a small-sized store and team (per U.S. TD Bank store leveling criteria), ensuring operational efficiency and customer satisfaction.
• Leads and develops store operations while nurturing talent, supporting career growth, and driving business success.
• Accountable for achieving individual and store performance metrics.
• Possesses strong knowledge of banking operations, business processes, and risk management.
• Identifies, tracks, and resolves process gaps to enhance efficiency and compliance.
• Coaches and mentors team members, fostering a culture of continuous improvement.
• Manages operational risks, balancing business needs and risk mitigation strategies.
• Serves as the highest point of escalation within the store, addressing customer and partner concerns.
• Originates loan applications, manages lending conditions, and conducts loan closings.
• Maintains active registration with the Nationwide Mortgage Licensing System (NMLS).

Education & Experience

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of relevant experience in retail, customer service, or financial services.
• At least 1 year of leadership and coaching experience required.
• Business development expertise with the ability to implement strategic initiatives.
• Experience in small business and consumer lending preferred.
• Strong understanding of bank products, services, store operations, and security protocols.
• Ability to manage competing priorities and align strategies with store objectives.
• Proficient in financial analysis and business planning.
• Excellent presentation, communication, interpersonal, and collaboration skills.
• Demonstrated ability to lead, inspire, and develop team members.
• Proficiency in Microsoft Office applications.
• Notary license preferred.

Customer Responsibilities

• Manages the service and advice team, ensuring a positive customer and employee experience.
• Leads, coaches, and develops team members to enhance service delivery and financial confidence for both customers and employees.
• Oversees customer issue resolution, providing guidance and intervention when needed.
• Promotes the bank’s presence in the community through business group participation, events, and initiatives.
• Builds strong client relationships by fostering a customer-centric approach.
• Drives execution of customer experience goals through effective coaching and leadership.
• Maintains a professional and inviting store environment for customers and employees.
• Ensures optimal colleague scheduling to meet customer demands.
• Oversees complex daily operational and administrative responsibilities.

Shareholder Responsibilities

• Develops store-specific strategies to drive business growth.
• Leverages data and reporting to identify opportunities for customer acquisition and relationship expansion.
• Partners with specialists to enhance customer solutions and product offerings.
• Collaborates with Small Business, Commercial, Consumer Lending, and Wealth divisions to drive portfolio growth.
• Manages store budget, balancing revenue objectives and expense management.
• Promotes cross-functional collaboration across business lines, with a focus on digital solutions.
• Engages prospects to develop long-term customer relationships through tailored solutions.
• Builds partnerships with individuals and businesses to generate demand for TD products and services.
• Ensures operational excellence by maintaining regulatory compliance and risk management practices.
• Upholds banking policies and procedures, identifying and mitigating operational risks.
• Stays informed about industry trends, emerging regulations, and potential impacts on business.
• Fosters a culture of risk management, compliance, and due diligence.
• Provides continuous training and coaching to ensure employees remain informed and compliant.
• Collaborates with Wealth and Business Banking to support referrals and market trends.
• Senior