About Us
Wunderland has been creating family fun since the 1960s. What began as neighborhood theaters in Newport evolved into Electric Castle game rooms and, eventually, full arcade and entertainment centers that Portland families know and love today. We are proud of our tradition of fun, innovation, and community.
Role Overview
As a Store Manager, you’ll oversee daily operations at a Wunderland location, managing a team of managers and employees while ensuring a safe, fun, and welcoming experience for every guest. This role requires a hands-on leader who excels at coaching, communication, and operational excellence.
Responsibilities
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Lead, coach, and train staff in customer service, communication, time management, and operations.
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Oversee store appearance, scheduling, and staffing for peak performance.
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Manage daily operations: opening/closing, cash reconciliation, deposits, and inventory.
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Supervise 3–5 managers and 15–25 employees.
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Recruit, hire, and develop staff.
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Mediate escalated guest concerns for a positive outcome.
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Monitor equipment/facility function and report issues promptly.
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Ensure a safe, engaging environment for guests to encourage repeat visits.
Qualifications
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3–5 years of experience in retail, hospitality, or training (or equivalent).
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Strong leadership, communication, and problem-solving skills.
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Proficiency in Microsoft Office and scheduling/reporting software.
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Valid driver’s license, insurance, and reliable transportation.
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Ability to work evenings, weekends, and holidays.
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