Store Manager

About Wolford

Wolford is a world-renowned leader in luxury legwear, lingerie, and bodywear, celebrated for craftsmanship, innovation, and timeless design. With decades of knitting expertise and a global presence, we are committed to delivering quality, comfort, and elegance while empowering our teams to shape the future of fashion.

Position Overview

We are seeking a motivated and experienced Store Manager to lead our boutique team in Chicago. The Store Manager will be responsible for achieving sales goals, developing a high-performing team, and maintaining Wolford’s luxury standards in customer service and in-store presentation.

Key Responsibilities

• Recruit, train, and retain top-performing sales associates.

• Set monthly individual sales targets and drive results through coaching.

• Lead by example on the sales floor, delivering exceptional customer experiences.

• Oversee daily operations including scheduling, attendance, and productivity.

• Partner with HR to manage performance and employee relations.

• Conduct regular performance reviews and build a culture of accountability.

• Organize and manage the annual inventory stock take.

• Monitor sales trends, track KPIs, and identify growth opportunities.

• Ensure the boutique reflects Wolford’s visual and operational excellence.

Qualifications & Skills

• Proven experience as a Store Manager (luxury retail strongly preferred).

• Strong leadership and team-building skills.

• Excellent communication and interpersonal abilities.

• Data-driven with strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite, especially Excel.

• Passion for customer service and luxury retail.

Leadership Expectations

• Host weekly team meetings to align on business updates and store priorities.

• Encourage open communication and team feedback.

• Uphold Wolford’s values with professionalism and integrity.

Benefits & Perks

• Become a brand ambassador for Wolford, a global luxury fashion house.

• Competitive salary plus 401(k) with company contribution.

• Comprehensive medical, dental, and vision insurance.

• Paid vacation, personal, and sick time.

• Career growth opportunities within Wolford’s international network.

Equal Opportunity Statement

Wolford is an equal opportunity employer and is committed to building an inclusive environment. We celebrate diversity and make all employment decisions based on qualifications, merit, and business needs.