Company Overview
Starting out as a single store in Covent Garden over 20 years ago, Space NK has become the ultimate destination for beauty discovery – home to over 80 stores across the UK and Ireland, as well as free-standing stores and boutiques at Bloomingdale’s and Nordstrom in the US. In our stores and online, you will find a finely honed edit of the most innovative products in the beauty world, including super-charged skincare, cutting-edge cosmetics and game-changing gadgets. This unique selection comprises over 70 brands, including Eve Lom, Drunk Elephant, Charlotte Tilbury, Nars and more. Delivering a personal and bespoke service is of the utmost importance to us, and our team of highly trained makeup artists and skin and hair care specialists is devoted to offering well-informed, unbiased advice on the products and distinctive experiences tailored to your unique needs.
About the job
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Store Manager Overview (Maternity Cover)
The Store Manager’s main responsibility is to maximise sales and profitability whilst developing and retaining a high performing team.
About You
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate a team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within a team
- Able to build strong working relationships with support office departments
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Coaching your team to ensure a ‘customer first’ experience is delivered consistently
- Ensuring consistent product training and knowledge to provide unbiased customer advice
- Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion
- Exceeding the company acquisition target for N.dulge
- Managing payroll spend within budget through effective scheduling and people planning
- Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Coaching and developing the team to achieve their full potential
- Understanding and adhering to all Company policies and procedures
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