Company Overview
Your journey begins here—with a unique opportunity to make a positive impact. We are a global team of passionate, talented individuals, united by a shared culture and core values. Together, we harness our scale, creativity, and expertise to drive the fashion industry toward a more inclusive and sustainable future.
Since our founding in 1947, H&M has been dedicated to making fashion—once a luxury for the few—accessible to all. Today, we are on a mission to do it again, this time by making sustainable fashion available to the many.
Customer Sales & Profit
- Oversee the overall OMNI customer experience in your store, ensuring visual and commercial alignment with store format, global guidelines, and regional strategies.
- Act as a brand ambassador, delivering a positive representation of yourself and H&M during all customer interactions.
- Set, analyze, and track sales and budget targets, creating actionable plans to maximize results.
- Guarantee a personalized customer service approach, encouraging the team to engage customers, highlight fashion stories, and actively drive product sales.
- Ensure teams actively promote our Customer Loyalty Program (Hello Member) and in-store sustainability initiatives.
- Plan schedules according to budgeted hours and sales targets, aligning with commercial activities.
- Ensure correct execution of fitting room and checkout routines, including transactions, returns, and exchanges.
- Leverage knowledge of store strengths and opportunities to drive commercial initiatives, while staying informed on competitor activities.
- Manage store maintenance efficiently to control costs.
- Ensure administrative routines for both team management and store operations are performed accurately.
Fashion & Trend Awareness
- Stay updated on the latest fashion trends, styles, competitor offerings, brands, influencers, and industry tendencies.
- Ensure your team confidently shares fashion and product knowledge with customers during interactions.
- Develop a strong understanding of your store’s local area, customer preferences, and fashion trends.
Team Leadership & Development
- Lead all aspects of talent and performance management, including recruitment, onboarding, upskilling, and ongoing development of your team.
- Conduct performance reviews and succession planning to meet business objectives.
- Share your knowledge and expertise to elevate your team’s performance.
- Work collaboratively with the Area team and store leadership, including Visual Merchandisers.
- Foster clear communication and professionalism within your team.
- Take responsibility for team scheduling and workforce planning.
- Motivate and inspire through regular meetings and effective communication.
- Ensure compliance with all procedures, routines, security, and legal regulations within the store.
- Actively participate in onboarding, training programs, and other development opportunities relevant to your role.
Retail Operations & Commercial Execution
- Ensure a clean, well-maintained sales floor and back-of-house area.
- Oversee high-quality visual merchandising, ensuring garments are presented to company standards with excellent garment care.
- Monitor stock levels and collaborate with relevant teams to optimize inventory.
- Support and manage daily opening and closing store procedures.
- Oversee the entire garment cycle—from delivery to floor presentation—adhering to best practices and leveraging available tools and technologies.
- Maintain excellence in in-store OMNI services and technology (e.g., Instore Care App, Click & Collect, Smart Store).
- Ensure consistent and effective pricing signage across the store, in alignment with both global and regional strategies to maintain a strong price perception.
- Keep back-of-house areas organized and updated, including health and safety information and key communications.
Qualifications
Who You Are:
- A strong leader with a passion for developing and mentoring teams.
- Confident in coaching and driving performance, with strong analytical and communication skills.
- Experienced in leadership roles, preferably within retail management and operations.
- Skilled at working collaboratively and fostering team spirit.
Why You’ll Love Working at H&M
- We embrace diversity in all forms, valuing different perspectives and backgrounds.
- We are a purpose and values-driven company, guided by seven core values that have shaped our legacy for over 75 years.
- Join our Colleague Resource Groups (CRGs) to build community and expand your network.
- Enjoy a workplace where you can truly be yourself.
- Access a global network of talent with limitless career development opportunities.
- Benefit from a comprehensive wellness and benefits package, including health insurance, family and wellness programs, 401(k) with company match, paid leave, and volunteer days.
- Enjoy employee discounts at H&M, & Other Stories, and COS, allowing you to express your personal style.
Additional Information
- Compensation: The expected base salary range is $59,505 – $66,944 annually.
- EEOC Code: OFM
- Status: Salary, Non-Exempt (Exempt for Top Volume stores)