Company Overview
Docebo is the world’s most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth. The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry’s most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse audiences, and measure the impact of their learning programs–all from one single platform.
About the job
Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈
We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙
So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.
Are you ready to be a part of the learning revolution? 🚀
About This Opportunity:
The Strategic Engagement Manager (SEM) is a customer-facing role focused on building strong, strategic relationships with top-tier clients. By understanding their needs and aligning solutions with their business goals, the SEM drives client success, satisfaction, and retention. This role combines technical expertise, strategic thinking, and exceptional communication skills to effectively represent Docebo and address customer concerns.
Responsibilities:
Serve as a contact for strategic and enterprise accounts, fostering strong relationships with key stakeholders, including C-suite executives
Conduct account health checks, identify risks, and develop action plans to address potential issues
Skilled in quickly building trust and providing clear, actionable direction to both internal and external stakeholders for resolving issues efficiently
Lead the creation of Mutual Action Plans (MAPs) to resolve customer concerns, coordinating with internal teams for successful execution
Provide technical guidance on Docebo’s platform, staying up-to-date with the latest features, integrations, and industry standards
Support integration projects (e.g., SSO, LDAP, CRM, ERP, HRIS) to ensure successful adoption and implementation
Analyze customer data to identify trends, opportunities, and risks, reporting insights to internal stakeholders
Collaborate with cross-functional teams to influence the product roadmap and mentor junior team members
Requirements:
7+ years of experience in a customer-facing role such as Engagement Management, LMS Implementation, Customer Success, Project Management, or a similar role
Proven track record of managing enterprise-level accounts and driving customer success in SaaS
Experience with technical sales or in roles such as Technical Account Manager, Solution Architect, or Solution Consultant
Exceptional written and verbal communication skills, with the ability to present complex ideas to non-technical audiences in a clear and persuasive manner.
Demonstrated leadership abilities, with experience mentoring and guiding junior team members
High emotional intelligence, with strong problem-solving abilities and the capability to manage and defuse challenging situations
Comfortable engaging with and influencing C-suite executives and senior leadership daily
Strong data analysis skills, with the ability to interpret data trends and apply insights to drive customer success
Preferred: Docebo Pro Certification
Willing to travel domestic/internationally up to 25% of time
Benefits & Perks 😍
-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women’s Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market.
Apply today!
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