Company Overview
Named in The Sunday Times as one of the Best Places to Work, we are a B Corp Certified, independent, award winning tea company on a mission to spread happiness & reimagine tea! We’re tea mixology experts and with over 100 blends, special seasonal teas & matcha on our famous Tea Wall it’s easy to see why our customers have described us as Tea Magicians! Tea is our TEAm’s passion so whether you’re browsing our D2C website, chatting with us on social media or popping into the store, we’re here to help you explore the magical world of tea! Co-Founders Krisi & Mike set up the company at the age of 23 after returning from Canada where they had been working as ski instructors and where the idea for Bird & Blend was born. From day one they put sustainability high on their priority list and this has not changed. We keep people & the planet at the forefront of our decision making and Krisi & Mike went from packing tea in their back bedroom to having 180+ staff, 18 stores (and counting!) across the UK and a thriving international online store. Bird & Blend is leading the way in tea innovation in the UK!
About This Role
We create a fun, interactive and exceptional customer experience for our customers!
On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends.
We also dabble in normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs etc, sampling in store, outside the store and at events. – It’s a TEAriffic Role!
What are the responsibilities?
- Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
- Till Transactions: Handle till transactions smoothly and accurately.
- Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
- Health & Safety: Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
- Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy. (We’re a B-Corp!)
- Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
- Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
- Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
- Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
- Events: Support with store and local events, including evening work, to make them enjoyable and memorable for our customers.
- Sampling: Getting out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events, sampling is a crucial part of the role.
About You
- Customer Service: Prior experience, preferably within a 1-1 sales environment in retail or hospitality would be a plus.
- Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring others to do the same.
- Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers.
- Customer Service Skills: Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
- Professionalism: Maintaining a professional, fair, and kind relationship with customers and colleagues.
- Empathy: Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
- Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times, including weekends and some evenings.
- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
- Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.
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