Technical Dispatch Analyst

Company Overview

Alliance Global Solutions is a trusted leader in Fiber to the Home and Fiber Services. Our team of skilled technicians delivers high-quality service and support across the growing fiber industry. With a strong foundation in integrity, accountability, teamwork, and operational excellence, we are committed to empowering our clients with dependable and efficient fiber solutions.

Position Summary

Alliance Global Solutions is hiring a Technical Dispatch Analyst to support the coordination and execution of field operations related to GFiber installations and repairs. The ideal candidate will have a strong technical background, exceptional organizational skills, and the ability to manage multiple scheduling platforms and real-time logistics.

This fast-paced position requires a detail-oriented individual who can balance dispatch responsibilities, data accuracy, and cross-functional communication. You will play a key role in supporting GFiber field technicians, maintaining service timelines, and ensuring a high level of service delivery.

Key Responsibilities

• Coordinate and dispatch field technicians and surveyors to GFiber installation and repair jobs across multiple service areas.

• Monitor real-time field activity using GPS-based tracking and job scheduling tools such as Verizon Connect or Fleetmatics.

• Maintain accurate scheduling and workflow tracking using Salesforce CRM.

• Communicate effectively with technicians using Google Workspace tools (Gmail, Docs, Sheets, Calendar).

• Utilize Mobile Device Management (MDM) systems for remote control and support of field devices.

• Perform daily quality assurance reviews to validate job documentation, completion status, and compliance with GFiber operational standards.

• Serve as the main point of contact between internal teams and field staff for all GFiber-related field service activity.

• Update CRM and internal databases with accurate and timely job completion logs.

• Collaborate with cross-functional departments to resolve scheduling conflicts, escalate service issues, and streamline workflow efficiency.

• Ensure compliance with service level agreements (SLAs) and customer deadlines.

• Provide basic troubleshooting using network diagnostic tools or escalate issues as needed.

Required Qualifications

• 1–3 years of experience in technical dispatch, field coordination, or service scheduling.

• Strong understanding of job scheduling and field tracking platforms.

• Proficiency in Salesforce and Google Workspace (Docs, Sheets, Calendar, Gmail).

• Familiarity with Mobile Device Management (MDM) systems.

• Strong multitasking and organizational abilities with attention to detail.

• Ability to effectively communicate and coordinate with field technicians.

• Experience in data validation and quality assurance processes.

• Comfortable working in a fast-paced environment with shifting priorities.

Preferred Qualifications

• Background in fiber installation, telecommunications, utilities, or field services.

• Experience using reporting tools or dashboards for operations tracking.

• IT support or infrastructure coordination experience is a plus.

Work Environment and Availability

• High-paced, collaborative office setting

• Some after-hours availability may be required for dispatch or IT-related support

• Must be able to commute to or relocate to Nashville, TN 37211 before starting work

Compensation and Benefits

• Pay: $25.00 – $28.00 per hour (based on experience)

• Benefits:

  • 401(k)

  • Health, dental, and vision insurance

  • Paid time off (PTO)

Apply Now

If you are detail-driven, thrive in a fast-moving environment, and want to grow your career in the fiber and field services industry, apply today to join the team at Alliance Global Solutions.

APPLY