Company Overview
Berean Group International is a client-focused organization that provides both U.S.-based and international companies with on-demand access to the human capital needed to leverage technology for cost reduction, revenue growth, operational efficiency, and enhanced relationships with customers, employees, and vendors.
By partnering with Berean Group International, clients can avoid the challenges, frustrations, and revenue losses that often result from inadequate or inexperienced talent. Our commitment to excellence drives us to anticipate future needs and proactively work to meet them today.
To uphold our reputation, we offer a two-week guarantee for all contract resources. Additionally, clients have 24/7 access to our free online helpdesk, where they can ask strategic and technical questions at any time.
What sets Berean Group apart is our proprietary sourcing and screening tool, which allows us to efficiently identify and assess a vast pool of candidates—outperforming our competitors in speed and precision.
Role Overview
This individual will be part of a three-person team and must be highly dependable. Any tickets beyond the team’s capability will be escalated to the senior support technician.
Key Responsibilities:
- Power & Cooling Systems Expertise – Strong understanding of critical power and cooling systems, with the ability to conduct predictive and condition-based analyses, translating data into meaningful insights and actionable recommendations.
- Project & Account Management – Handle stretch assignments related to internal products and specific customer accounts.
- Customer & Sales Support – Assist sales teams and external customers with connection readiness and oversee VIP account support.
- Team Development – Ensure high service quality standards by providing training, coaching, and skill development for team members.
- Escalation Management – Address customer/platform escalations and provide necessary support to maintain customer satisfaction.
- Remote Support Responsibilities:
- Monitor tickets and report alarms accurately within designated timeframes.
- Extract, analyze, and run data analytics to assess system performance.
- Observe asset health and generate condition-based reports.
- Develop recommendations based on alarm and report data to guide customer actions.
- Provide remote troubleshooting via phone, chat, and email as needed.
- Create cases and initiate work orders for Field Services or engage Sales for service or product quotations.
- Collaborate with a network of experts to provide advanced data analysis and recommendations to customers.
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