StackAdapt is a leading technology company empowering marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, our AI-powered marketing platform seamlessly connects brand and performance marketing to drive measurable results across the customer journey. Top marketers choose StackAdapt to deliver high-impact campaigns across programmatic advertising and marketing channels.
We’re looking for a Technical Solutions Specialist to join our remote-first team (Canada or U.S.). This role is ideal for someone who enjoys problem-solving, technical challenges, and collaborating across engineering, product, and client-facing teams.
What You’ll Be Doing
- Create and debug custom JavaScript snippets for clients
- Troubleshoot simple to complex system setups across platforms
- Guide users and clients on technical intricacies of the StackAdapt platform
- Investigate and resolve technical issues using SQL and/or Elasticsearch
- Own escalations and provide highly technical problem-solving support
- Collaborate directly with clients to solve technical challenges
What You’ll Bring
- Proven experience in technical support, product support, or software engineering
- Ability to write clear technical documentation for both technical and non-technical audiences
- Hands-on knowledge of JavaScript and HTML (basic to intermediate)
- Strong analytical and problem-solving skills
- Experience troubleshooting technical issues and identifying root causes
- Familiarity with databases and monitoring systems (SQL, Elasticsearch)
- Strong communication skills for simplifying complex issues
- Experience with Google Tag Manager (GTM) and CMS platforms (WordPress, Shopify, HubSpot) a plus
- Knowledge of digital advertising and/or GraphQL is an asset
What StackAdapters Enjoy
- Competitive salary with global retirement/pension savings plans
- Paid time off, including your birthday off
- Day-one health benefits plus a comprehensive mental health platform
- Remote work reimbursements + optional WeWork membership
- Parental leave program and personal development support (courses, certifications, conferences)
- Training and onboarding programs, plus access to StackAdapt certifications
- Fun and engaging team events, social activities, and a supportive culture
About StackAdapt
StackAdapt has been consistently recognized for innovation, performance, and workplace excellence, including:
- Ad Age Best Places to Work 2024
- G2 Top Software & Top Marketing Product 2024
- Campaign’s Best Places to Work UK 2023
- 2024 Best Workplaces for Women and in Canada by Great Place to Work®
- #1 DSP on G2, with leadership in cross-channel advertising
StackAdapt is proud to be a diverse, inclusive, and supportive workplace. We welcome applicants from all backgrounds and provide accommodations during the interview process upon request.
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