Job Description
Join VoiceHost as a Technical Support Analyst
VoiceHost, the UK’s leading provider of SIP and Hosted VoIP solutions, is seeking a Technical Support Analyst to join our team. This full-time hybrid role, based in Norwich, offers flexibility with some work-from-home options. As a Technical Support Analyst, you will be responsible for delivering high-quality technical support, resolving customer issues, and ensuring exceptional customer satisfaction. You’ll troubleshoot technical problems, perform diagnostics, and address inquiries from customers through various communication channels, all while collaborating with other teams to enhance product functionality and user experience.
Key Responsibilities of the Technical Support Analyst
Technical Support Analyst Tasks and Troubleshooting:
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Provide technical assistance to customers, resolving issues related to VoIP services and telecommunications equipment.
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Perform diagnostics to identify and address customer inquiries and technical problems.
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Work closely with cross-functional teams to continuously improve the product and support processes.
Customer Support and Satisfaction for the Technical Support Analyst:
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Respond to customer inquiries efficiently and professionally.
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Ensure high levels of customer satisfaction through proactive communication and resolution of technical issues.
Skills and Qualifications for the Technical Support Analyst Role
Technical Skills for a Successful Technical Support Analyst:
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Proven experience in technical support and troubleshooting within telecommunications or IT.
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Strong analytical skills to diagnose and solve complex issues.
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Excellent written and verbal communication abilities to liaise effectively with both customers and internal teams.
Additional Qualifications for Technical Support Analysts:
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Ability to work independently and collaboratively within a team environment.
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Previous experience in the telecommunications industry is a plus.
If you’re passionate about customer service and technical support and want to be part of an innovative VoIP provider, this role at VoiceHost is a great opportunity for you!