Technical Support Partner

Job Description

Join John Lewis as a Technical Support Partner – Weekend Role

Step into a rewarding weekend role as a Technical Support Partner with John Lewis, where you’ll be the first point of contact for customers needing technical assistance on electrical products. As a Technical Support Partner, you’ll use your expertise to diagnose and troubleshoot issues while delivering the trusted service that defines our brand. Your work will help maintain customer confidence and ensure issues are resolved efficiently.

Hours: Weekend only (Saturday & Sunday)
Contract: 15 hours per week

Key Responsibilities of a Technical Support Partner

• Deliver exceptional service by empathizing with customers and addressing their product-related concerns.

• Manage communication between customers, suppliers, and repair partners to keep everyone updated.

• Use internal systems to troubleshoot, track, and manage repair cases.

• Support the store team with general retail and customer service tasks during peak times.

• Protect profitability by following established processes and minimizing losses.

Technical Support Partner – Essential Skills & Experience

• Strong communication skills for engaging third-party vendors and internal teams.

• Proven technical support experience with electrical products.

• Deep product knowledge and the ability to explain technical issues clearly.

Technical Support Partner – Desirable Qualifications

• Experience in a customer-facing retail environment.

• Problem-solving skills and a natural ability to troubleshoot product issues.

About John Lewis & the Partnership

At John Lewis, we’re more than just a business — we’re a Partnership. As the UK’s largest employee-owned company, every Partner shares in our purpose to build a happier world. Our innovative, inclusive environment supports personal and professional growth, and we remain focused on delivering outstanding retail service with heart.

We embrace differences and celebrate individuality — everyone belongs here. We’re committed to helping each Partner thrive, and to continuing our legacy of trust, quality, and excellence since 1864.

 Important Notes

• This role may require pre-employment vetting (e.g. DBS checks), financial checks, or other assessments.

• Early application is advised due to high interest in similar positions.

• Flexible working is encouraged — please speak to your manager about options.