About Resultant
Resultant is an outcomes-driven consulting firm dedicated to helping clients turn technology into a strategic asset. We combine deep industry knowledge with data analytics and digital transformation expertise to solve complex challenges alongside our clients, rather than for them. Founded in 2008 in Indianapolis, Resultant now employs over 450 professionals working remotely and from offices across the U.S., including Indianapolis, Fort Wayne, Denver, Atlanta, and Dallas.
Our mission is simple: deliver measurable results for clients while building a collaborative, supportive environment for our team members. At Resultant, every employee is empowered to make a difference and see the impact of their work.
Role Overview
We are seeking a Technical Support Specialist to join our South Bend, IN team. In this role, you will provide exceptional technical support, manage hardware and software deployments, and ensure client systems operate seamlessly. You will collaborate closely with colleagues, escalate issues when necessary, and deliver proactive solutions that exceed client expectations.
Key Responsibilities
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Provide outstanding technical support to clients, resolving hardware, software, and network issues.
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Escalate complex issues appropriately, communicating critical information and tracking acceptance.
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Prepare desktops, laptops, and other hardware for clients.
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Maintain accurate and up-to-date client documentation.
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Deliver operational and project commitments in collaboration with the Customer Team Lead.
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Perform maintenance tasks for client systems and monitor assigned alerts.
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Work as part of a team to address client needs efficiently and professionally.
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Organize, prioritize, and complete tasks in a timely manner.
Daily Technical Tasks
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Servers: Active Directory, file permissions, domain management, backups, antivirus.
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Network: Firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, VPN.
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Computers: Replacement, IPCONFIG troubleshooting, domain join, printer installations, antivirus setup.
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User Support: Profile migrations, Outlook setup, mobile device email configuration.
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Applications: Office 365, SharePoint, QuickBooks.
Qualifications
Required:
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1–3 years of experience as a Desktop Support Specialist or similar IT support role.
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Excellent written and verbal communication skills.
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Strong customer service orientation and problem-solving ability.
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Ability to explain technical concepts clearly to non-technical users.
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Willingness to participate in on-call rotation and provide after-hours support.
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Legal authorization to work in the U.S. without sponsorship.
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Reside in or near South Bend, IN, with willingness to work onsite 5 days per week.
Preferred:
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Experience working for a Managed Service Provider (MSP).
Why Join Resultant
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Work with a humble, hungry, and smart team focused on meaningful outcomes.
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Unlimited vacation and significant 401(k) contributions.
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Professional growth and development opportunities.
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Collaborative, client-focused culture with servant leadership principles.
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Competitive benefits and compensation aligned with performance.
Employee Testimonials
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“I love our true empathy and concern for our clients; it’s rare and appreciated.”
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“I learn something new every single day and feel part of building an organization with legs.”
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“The culture is amazing, and my team leader’s one-on-one support is extremely valuable.”
Equal Opportunity Employer
Resultant provides equal employment opportunities to all applicants and employees without regard to age, color, sex, disability, national origin, race, religion, or veteran status.