About the Organization
We are a North Carolina-based nonprofit committed to empowering underserved communities through innovative programs, strategic partnerships, and accessible resources. Our mission is to create meaningful impact and support community development across the U.S.
Position: Technical Support Specialist
Type: Full-time
Location: Remote (U.S.-based)
Role Summary
We are seeking a proactive Technical Support Specialist to provide exceptional technical assistance to our clients. You will be the first point of contact for troubleshooting, resolving issues, and ensuring a seamless customer experience. This role requires strong problem-solving skills, clear communication, and a dedication to helping clients navigate technical challenges effectively.
Key Responsibilities
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Respond promptly to customer inquiries via email, chat, or phone.
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Diagnose and resolve technical issues related to software, systems, or services.
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Document support interactions and maintain accurate records.
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Collaborate with internal teams to escalate and resolve complex problems.
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Develop and contribute to support documentation, knowledge bases, and FAQs.
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Ensure high levels of customer satisfaction through professional and empathetic communication.
Qualifications
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Proven experience in technical support or a related field preferred.
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Strong troubleshooting and analytical skills.
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Excellent verbal and written communication abilities.
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Ability to work independently in a remote environment.
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Customer-focused mindset with a commitment to service excellence.
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Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
What We Offer
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A mission-driven, purpose-focused work environment.
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Flexible remote work schedule.
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Opportunities for professional growth and career development.
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