About the Role
As a Technical Support Specialist, you’ll provide second-level support for customer applications, including proprietary software, email, and website services. You’ll resolve issues through a ticketing system, phone, email, and chat while applying your technical expertise in web development and troubleshooting.
Key Responsibilities
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Deliver technical support for customer software, email, and websites.
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Handle customer requests via phone, email, and chat queues.
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Log, track, update, and close cases in the ticketing system.
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Document solutions and maintain accurate support logs.
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Identify and report trends in customer issues.
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Escalate complex problems when necessary.
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Recommend process improvements to enhance support.
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Perform other related duties as assigned.
Qualifications
Required
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Associate’s degree in Computer Science or related field.
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2–3 years of technical help desk or software support experience.
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3+ years of computer/software service experience in a fast-paced environment.
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Hands-on knowledge of:
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HTML, CSS/LESS/SASS, JavaScript, jQuery.
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Responsive web design, Bootstrap, Flexbox.
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Windows folder/registry structure, DNS records, domain names.
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Proficiency with Microsoft Office Suite (Outlook, Word, Excel, CRM).
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Strong troubleshooting, problem-solving, and communication skills.
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Ability to explain technical information to non-technical users.
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Adaptability to learn new technologies quickly.
Preferred Traits
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Strong writing skills for customer communications.
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Ability to collaborate across departments to resolve issues.
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Experience recognizing patterns and improving workflows.
Meta Information
About LeadVenture:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, and digital marketing solutions for dealerships across 12 industries, including powersports, RV, marine, agriculture, and more. Our portfolio of brands includes Dealer Spike, Frazer, Net Driven, PSM Marketing, InteractRV, and others, with operations in the U.S., Mexico, Belize, India, and The Netherlands.
Equal Employment Opportunity:
LeadVenture is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind, complying with federal, state, and local employment laws. This applies to all aspects of employment, including hiring, promotion, compensation, and workplace policies.