Why Consider This Job Opportunity
- Competitive salary up to $83,700, plus bonus eligibility
- Strong opportunities for career advancement and professional growth
- Meaningful work contributing to global healthcare solutions
- Supportive, collaborative, and mission-driven environment
- Hands-on technical skill development in diagnostics, supporting diverse customers
What to Expect (Job Responsibilities)
- Provide technical support via phone and email for cytology and molecular products, including instrument, reagent, and software troubleshooting
- Document all customer interactions in the CRM system and escalate issues when necessary
- Authorize product returns for investigation and determine appropriate product replacements
- Collaborate with internal departments to resolve product-specific issues
- Deliver guidance and training to junior Technical Support personnel
What Is Required (Qualifications)
- Bachelor’s degree in Biology, Cytotechnology, Medical Laboratory Science, or a related field
- Strong communication and computer skills with a customer-first mindset
- Ability to troubleshoot laboratory information systems and network computer issues
- Flexibility to adapt to changing schedules and comfort with phone-based communication
- Passion for starting and growing a career in diagnostics
How to Stand Out (Preferred Qualifications)
- Certification: ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS)
- Experience as a Cytology Prep Technician
- Knowledge of cytology, RT-PCR, molecular, or virology techniques
- Bilingual proficiency (French and English)
We uphold equal-opportunity employment standards and partner only with organizations committed to transparency, fairness, and candidate privacy. If you encounter employers not aligned with these principles, please let us know immediately.
Note: We are not the Employer of Record (EOR) for this position. Talentify’s role is to connect exceptional candidates with world-class employers and guide them through to the hiring company’s career portal/ATS for final application.
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