Technical Support Specialist

Join Redwood Family Care Network as a Technical Support Specialist

Redwood Family Care Network is a leader in providing person-centered home and community-based services to individuals with intellectual and developmental disabilities. We are seeking a skilled Technical Support Specialist to ensure smooth technology operations for our staff and clients. As a Technical Support Specialist, you will troubleshoot technical issues, support network and device infrastructure, and maintain system stability. Your role will directly impact our team’s ability to deliver exceptional care, creating a seamless and secure work environment for all.

What You’ll Do as a Technical Support Specialist

• Provide responsive technical support to staff and clients across Windows, macOS, and Linux systems.

• Troubleshoot hardware, software, peripherals, and mobile devices (iOS and Android).

• Manage and maintain network infrastructure, including Unifi access points, switches, and controllers.

• Administer and support Google Workspace accounts, troubleshooting user issues and performing administrative tasks.

• Utilize Remote Monitoring and Management (RMM) platforms for endpoint monitoring, automation, and maintenance.

• Assist with remote desktop support and perform diagnostic procedures to resolve complex issues.

• Maintain accurate documentation of support tickets, resolutions, and system configurations.

• Collaborate with IT team members to improve support processes and contribute to IT documentation.

• Stay updated on emerging technologies and cybersecurity best practices to ensure secure operations.

Required Qualifications

• Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

• Certifications such as CompTIA A+, Network+, Security+, or Google IT Support Professional are highly desirable.

• Proven experience supporting Windows, macOS, and Linux operating systems.

• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).

• Experience with Unifi Network devices, including access points, switches, and controllers.

• Proficiency in Google Workspace administration and troubleshooting.

• Knowledge of RMM tools for endpoint management and automation.

• Familiarity with ticketing/helpdesk systems.

• Strong problem-solving, communication, and customer service skills.

Preferred Skills

• Experience in IT support, network administration, system administration, and technical troubleshooting.

• Knowledge of cybersecurity best practices.

• Ability to explain technical concepts to non-technical users effectively.

Why Work at Redwood Family Care Network

• Comprehensive benefits including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.

• Financial wellness options such as HSA, FSA, and Dependent Care FSA.

• Employee Assistance Program (EAP) for confidential counseling and support.

• Employee discounts on various products and services.

• Paid Time Off (PTO) and Dayforce Wallet for flexible pay options.

• Retirement plans including pre-tax 401(k) and after-tax Roth accounts.

• Tuition discount opportunities to support your professional development.

• Inclusive, diverse, and supportive workplace culture.