Join Ogi – A Fast-Growing Welsh Telco with Purpose
Ogi is transforming digital connectivity across South Wales. As a leading full-fibre broadband provider, we’re rolling out next-gen infrastructure through our Ogi Pro brand—offering everything from telephony to managed IT services and a high-capacity wholesale network.
We’re proud to be Welsh, local, and ambitious, creating hundreds of jobs and supporting communities with digital innovation and customer-first values. Now, we’re growing our Service Operations Team and seeking experienced Fibre Engineers to help bring our network to life across the region.
About the Role
As a Service Operation Engineer, you’ll be the face of Ogi on the ground—installing fibre services at homes and businesses while delivering top-tier customer experiences. You’ll carry out both overhead and underground installations, work safely and independently, and leave every customer with a reliable connection and a smile.
Key Responsibilities
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Install and activate fibre broadband at customer premises, delivering clean, professional setups
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Carry out overhead and underground cabling work (ducts, poles, internal wiring)
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Perform vehicle/tool/PPE safety checks daily
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Conduct job-specific risk assessments and method statements
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Support minor civils tasks (digging, duct clearing, reinstatement)
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Educate customers on equipment and connectivity before sign-off
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Maintain accurate records of work completed, materials used, and issues encountered
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Communicate regularly with supervisors and the engineering team to ensure smooth job flow
About You
You’re hands-on, reliable, and comfortable working in the field. You thrive in a dynamic environment, value customer service, and take pride in getting things done right the first time.
Essential:
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Experience with fibre installations
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Excellent communication skills and customer-facing approach
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Confident working independently and solving problems
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Familiarity with BT Openreach and PIA networks
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Understanding of Health & Safety procedures
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Ability to read and follow network build plans
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Willingness to work outside normal hours occasionally
Desirable certifications (but we’ll train the right candidates):
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NRSWA Unit 2 (Signing, Lighting & Guarding)
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SA001 & SA002 (Overhead & Underground Safety)
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S7/S8 PIA Sub Duct & Overhead Installation
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IPAF
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N28
What You’ll Get
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Salary: £29,000–£31,000 + bonus scheme
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Company car and fuel card
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Company pension
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Regular team events
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Supportive training and development
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Work for a company that’s local, growing, and community-minded
Next Steps
Ready to take the next step in your fibre engineering career?
We’d love to hear from you—even if you don’t tick every box. Get in touch for a confidential chat.
Inclusion at Ogi
Ogi is a proud Disability Confident Employer. We’re committed to an inclusive recruitment process and workplace where everyone can thrive. If you need reasonable adjustments during the hiring process, just let us know—we’re here to help.
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