About Lattice
Lattice helps over 5,000 companies, including Loom, Robinhood, and Gusto, create thriving workplace cultures with tools for performance reviews, engagement surveys, real-time feedback, goal setting, and career planning. Our mission is to empower organizations to boost employee growth, retention, and overall impact.
About the Role
Lattice is seeking an experienced HRIS and Payroll Implementation & Support Manager to manage high-touch implementations and deliver exceptional ongoing client support. In this role, you’ll ensure seamless onboarding experiences for complex payroll projects while building strong client relationships and driving customer success.
This part-time position (3 days per week) requires Eastern Time availability and combines technical expertise, project management, and customer service skills to deliver smooth HRIS and payroll rollouts from planning to post-go-live support.
Key Responsibilities
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Lead End-to-End Implementations: Oversee planning, setup, data migration, configuration, testing, and go-live for complex payroll and HRIS projects.
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Client Relationship Management: Serve as the primary contact during implementation, ensuring smooth onboarding and addressing client needs promptly.
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Project Planning: Create detailed project timelines, milestones, and progress reports for stakeholders.
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Post-Go-Live Support: Troubleshoot, assist with system customizations, and coordinate solutions.
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Training & Enablement: Conduct training sessions for administrators and end-users to ensure confident platform usage.
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Documentation & Process Improvement: Maintain implementation guides, troubleshooting steps, and best practices, improving processes based on feedback.
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Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Success teams to incorporate client feedback into product enhancements.
Qualifications
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5+ years in payroll and HRIS implementation, including complex client rollouts.
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Strong understanding of HRIS and payroll systems, data migration, and configuration.
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Proven experience in customer support and technical troubleshooting.
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Excellent project management skills for handling multiple concurrent implementations.
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Strong verbal and written communication skills for technical and non-technical audiences.
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Analytical mindset with attention to detail and problem-solving ability.