Job Description
H-E-B is looking for energetic and motivated Customer Service Representatives to join our team! You’ll help keep departments well-stocked, organized, and clean while providing excellent service in a fast-paced retail setting.
We welcome individuals from all backgrounds—whether you’re starting out or bringing years of experience. At H-E-B, you’ll become a Partner, with the opportunity to own a stake in the company.
Responsibilities
Stocking
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Stock and rotate merchandise
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Assist with inventory control and product movement
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Organize backroom areas for night crews and incoming deliveries
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Maintain signage and product displays
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Ensure product freshness and quality
Customer Service
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Greet customers and assist with product selection
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Answer questions and help customers find what they need
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Provide friendly, responsive service
Sales
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Use suggestive selling techniques to boost sales
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Merchandise products to maximize visibility and appeal
Food Safety / Sanitation
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Clean floors, cases, and prep areas
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Handle equipment properly
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Follow sanitation and safety procedures
Department-Specific Knowledge
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Beauty: Knowledge of beauty and cosmetic aids
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Drugstore / General Merchandise: Tag and sign preparation
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Grocery: Prepping for night crew, signage
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Texas Backyard: Passion for outdoor products; internal Green Thumb training
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Entertainment: Familiarity with AV products, movies, electronics, video games
Requirements
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Minimum age: 18
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High school diploma or equivalent
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Completion of Orientation and Safety Training (upon hire)
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Excellent communication and customer service skills
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Reading, writing, organizing, and planning skills
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Ability to function in a fast-paced environment
Physical Demands (Based on Department)
Grocery
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Lift: up to 65 lbs, manage 135+ lbs
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Frequent standing, walking, reaching, bending, and exposure to cold
Texas Backyard
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Lift: up to 65 lbs
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Exposure to outdoor temperatures, wet conditions
Drugstore / GM
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Lift: up to 55 lbs, manage 65+ lbs
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Frequent twisting, bending, and equipment handling
Beauty / Healthy Living
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Lift: 30–50 lbs
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Frequent standing, reaching, and fine motor tasks
Partners are advised never to lift beyond their safe limits. Assistance or breaking down items into manageable parts is encouraged.
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