Job Summary
IQVIA is seeking a Per Diem Trainer to support our Centralized Outsourcing Operations Hub (COOH) within the Patient Support Services team. In this role, you will be responsible for the delivery—and at times development—of training programs for roles such as Care Managers and Pharmacy Support personnel within a call center environment.
This is a project-based, on-call opportunity ideal for experienced training professionals with a background in healthcare, pharmaceutical services, or reimbursement. You will work closely with cross-functional teams to identify training needs, ensure delivery of compliant and effective training programs, and support the ongoing development of team members.
Key Responsibilities
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Deliver role- and program-specific training (virtual and live), incorporating adult learning principles and ensuring compliance with relevant standards
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Provide onboarding and ongoing training for Care Managers and Pharmacy Support staff
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Develop and maintain training materials, including agendas, slide decks, user guides, and communications
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Coordinate presenters and support logistics for live and virtual training events
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Design and facilitate workshops and refresher courses
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Collaborate with leadership, regulatory, and cross-functional partners to identify training needs and address performance gaps
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Maintain up-to-date knowledge of patient support processes, insurance verification, prior authorizations, pharmacy claims, and appeals
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Act as a subject matter expert for patient support services and call center processes
Required Qualifications
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Bachelor’s degree or equivalent professional experience
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Minimum 2 years of experience in training or education within the pharmaceutical, healthcare, or medical device industry
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Experience in pharmacy operations and claims processing
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Proficiency in benefit investigation, insurance verification, and prior authorization processes
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Experience working in a call center environment
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Strong presentation, facilitation, and coaching skills (both virtual and live)
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Familiarity with virtual training platforms (e.g., MS Teams)
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Proficiency in MS Office tools (Outlook, Word, PowerPoint, Excel)
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Strong problem-solving, organizational, and communication skills
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Ability to work independently and adapt to evolving training needs
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HIPAA-compliant home office setup with wired internet connectivity
Preferred Qualifications
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Medical Billing and Coding Certification
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Field Reimbursement or patient access experience
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Experience supporting high-complexity pharmaceutical or medical device programs
Physical & Work Requirements
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Ability to stand for extended periods, bend, kneel, and lift up to 50 lbs.
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Must be comfortable working in a fast-paced, virtual team environment
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Travel requirement up to 20%
Why Join IQVIA?
IQVIA is a global leader in clinical research, data analytics, and commercial solutions for the life sciences and healthcare industries. We drive healthcare forward by creating intelligent connections across the entire healthcare ecosystem to improve patient outcomes and support the development of innovative medical therapies.
We offer a collaborative environment, career advancement opportunities, and flexible project-based work for professionals who thrive on making an impact.