Job Title: Dental Treatment Coordinator (TCO)
Location: [Insert Practice Name & Location]
Job Type: Full-time
Pay: From £13.50 per hour
Be the Heart of the Patient Experience
We are seeking a proactive and personable Dental Treatment Coordinator (TCO) to join our dynamic team. As a TCO, you’ll guide patients through their entire treatment journey—from initial enquiry to completion—ensuring a seamless, reassuring, and five-star experience.
This is an exciting role for someone who thrives in a patient-facing environment, is passionate about cosmetic and general dentistry, and has a strong background in customer care and treatment coordination.
Key Responsibilities
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Patient Engagement:
Respond to patient enquiries and provide warm, informative first contact via phone, email, or in-person. -
Free Consultations:
Conduct non-clinical consultations, answer questions about treatment options, and provide general guidance and reassurance. -
Appointment Coordination:
Schedule clinical assessments with relevant dental professionals and ensure patient attendance. -
Journey Management:
Manage each patient’s progress through a CRM system, ensuring timely updates and outstanding communication throughout. -
Finance Support:
Guide patients through finance applications, handle payments, and explain cost plans with clarity and transparency. -
Dentist Liaison:
Work closely with clinicians to ensure accurate treatment planning and patient updates. -
Social Media Management:
Create engaging content for daily posts across clinic social media accounts to support visibility and brand voice. -
Meetings & Communication:
Participate in regular team meetings to review patient care, clinic performance, and process improvements.
Requirements
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Experience:
Minimum 1 year working in a dental practice (required) -
Certification:
GDC registration/license (required) -
Skills:
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Strong interpersonal and communication skills
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Confidence in discussing cosmetic treatments and finance options
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Organised, efficient, and able to manage multiple patient journeys
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Social media literacy and creativity
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Positive attitude and passion for exceptional patient care
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Benefits
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Competitive hourly rate
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Company events and mentoring programme
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Pension scheme
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Employee discounts
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Convenient transport links
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Supportive team environment with growth opportunities
Schedule
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Monday to Friday
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On-site only
APPLY