Minimum Qualifications
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Bachelor’s degree in IT, Computer Science, Engineering, or related field OR equivalent combination of training/experience
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8+ years experience in network infrastructure, information security, web development, and/or system administration
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3+ years planning, configuring, and maintaining enterprise voice/telephony infrastructure, with recent hands-on experience in Microsoft Teams Phone
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Experience designing and implementing unified communications solutions in hybrid or cloud environments
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Expertise troubleshooting complex UC environments (SBCs, PSTN connectivity, Teams integrations)
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Experience with migration projects (legacy PBX to Teams Phone preferred)
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Additional collaboration tools (Zoom, Cisco, Skype for Business) a plus
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Deep understanding of Teams Phone architecture (Direct Routing, Operator Connect, Calling Plans)
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Proficiency in VoIP/SIP, IP telephony, and enterprise networking (LAN/WAN, TCP/IP, QoS)
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Familiarity with Microsoft 365 administration, Active Directory, identity/access management
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Hands-on with Teams-certified devices, AV systems, and related hardware
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PowerShell scripting & Microsoft Graph API experience for automation
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Knowledge of cybersecurity best practices for UC environments
Additional Requirements:
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Valid driver’s license and good driving record (per Virginia DMV standards)
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Pre-employment drug test, FBI background check, and degree verification
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Subject to CJIS Security Policy → must be a U.S. citizen or lawful resident of the U.S. for the past 10 consecutive years
Duties
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Design and plan UCaaS solutions, including solution architecture and technical roadmaps
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Build, configure, and deploy UCaaS platforms, ensuring robust and secure integrations
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Provide ongoing support, troubleshooting, monitoring, and optimization of UCaaS systems
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Manage system lifecycle, upgrades, and performance for high availability
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Engage with vendors for solution selection, contracts, and escalations
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Liaise with stakeholders to meet service performance needs
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Create/update technical documentation and train IT staff
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Stay current with UCaaS trends and recommend improvements
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Provide on-call emergency support outside normal hours as needed
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Maintain personal mobile technology (employment condition)
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Perform other related duties as required
Work Environment
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Standard office hours, Monday–Friday, 8:30 a.m. – 5:00 p.m.
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On-call emergency support required for assigned systems
About Chesterfield County
Chesterfield County is committed to building a diverse, equitable, and inclusive workforce. As part of our Career Development Plan (CDP), this position offers growth opportunities and salary incentives based on qualifications and performance.
Equal Opportunity Employer
Chesterfield County is an Equal Opportunity Employer committed to workforce diversity, equity, and inclusion.