(USA) Senior Product Manager

What You’ll Do

As a Product Manager at Sam’s Club, you’ll help shape customer-facing solutions by owning product strategies, driving roadmaps, and using data to inform decisions. You’ll collaborate cross-functionally to deliver impactful digital and physical experiences that enhance customer satisfaction and drive business value.

Key Responsibilities:

• Data-Driven Product Decisions:
  Use product analytics and data tools to evaluate performance indicators (e.g., conversion, adoption, churn, satisfaction). Support continuous learning through analysis of customer behaviors and product trends.

• Customer-Centric Innovation:
  Research and validate customer needs. Create customer journeys and touchpoints, streamline processes, and deliver meaningful customer value while balancing business goals.

• Product Strategy and Roadmap:
  Develop and manage a product roadmap aligned with strategic objectives. Lead Minimum Viable Product (MVP) rollouts, manage backlogs, prioritize tradeoffs, and scale features iteratively.

• Vision and Long-Term Planning:
  Frame problem statements and hypotheses. Use lean experimentation and first-principles thinking to explore new product ideas, validate assumptions, and shape long-term strategies.

• Stakeholder Alignment and Influence:
  Build strong cross-functional relationships, effectively communicate results, and align on priorities with internal teams and stakeholders.

• Technology Integration:
  Represent technology needs in design discussions. Collaborate with engineering to evaluate feasibility, prioritize efforts, and drive outcomes. Stay informed on emerging trends and competitor offerings.

• Domain Expertise:
  Understand best practices, tools, and market standards in your domain. Identify innovation opportunities and advocate for continuous improvement and automation.

• Team Leadership and Development:
  Support associate development through mentorship, coaching, and recognition. Contribute to a culture of inclusion, integrity, and growth.

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Leadership Expectations

At Sam’s Club, leadership means:

• Respect for the Individual:
  Promote inclusivity, encourage diversity, and build strong teams where everyone thrives. Recognize contributions and invest in talent development.

• Acting with Integrity:
  Uphold high ethical standards, lead by example, ensure compliance, and foster an environment of trust and accountability.

• Service to the Customer/Member:
  Put members first while driving results through innovation, operational excellence, and a low-cost mindset.

• Striving for Excellence:
  Foster continuous improvement through feedback, curiosity, and resilience. Leverage digital tools to improve how we work and serve.

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Compensation and Benefits

We offer competitive compensation packages, including:

• Base Salary:

  • San Bruno, CA: $117,000 – $234,000

  • Bentonville, AR: $90,000 – $180,000
    Includes eligibility for annual or quarterly performance bonuses

• Health & Wellness:
  Medical, dental, vision insurance; paid short-term and long-term disability

• Financial Benefits:
  401(k) match, stock purchase plan, company-paid life insurance

• Paid Time Off:
  PTO, PPTO (protected paid time off), parental and family care leave, bereavement, jury duty, and voting leave

• Additional Perks:
  Company discounts, military leave pay, adoption and surrogacy reimbursement, and more

• Education Assistance:
  Live Better U – 100% company-paid programs for high school, certificates, English language learning, and associate/bachelor’s degrees

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Minimum Qualifications:

• Option 1: Bachelor’s degree in Computer Science, Engineering, or related field and 5+ years of product management experience

• Option 2: 7+ years of product management experience without a degree

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Preferred Qualifications:

• Master’s degree in Computer Science, Engineering, or Business Administration

• 4+ years managing large-scale B2B or B2C consumer-facing products

• Experience designing inclusive digital experiences and applying accessibility standards (WCAG 2.2 AA)

• Familiarity with assistive technologies and accessibility integration best practices

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