Company Overview
As a global leader in healthcare, we are involved in nearly every facet of the industry. Our leadership fosters a culture of growth, encouraging our teams to consistently deliver excellence to our customers, partners, and communities worldwide. We collaborate with biopharma companies, healthcare providers, pharmacies, manufacturers, governments, and others to provide valuable insights, products, and services that enhance the accessibility and affordability of quality care.
At McKesson, we are dedicated to creating better health outcomes—not just for our customers, but also for our employees, communities, and the planet. Every day, we aim to empower people to realize their full potential and make a meaningful impact.
Position Overview:
What You’ll Be Doing:
As part of our team, you will play a critical role in supporting our Medicare Part D operations and CMS sponsor programs. Your focus will be on investigating and resolving technical issues, assisting with client configurations, and ensuring seamless connectivity between payers and the Part D Transaction Facilitator.
Key Responsibilities:
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Investigate Medicare Part D issues related to plan re-certifications and enrollments.
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Support payers and plans with establishing and maintaining connectivity to the Part D Transaction Facilitator.
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Troubleshoot and resolve Financial Information Report (FIR) transaction issues between payers and the Part D Transaction Facilitator.
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Provide Tier 2 technical support for customer inquiries related to CMS sponsor programs.
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Validate client configurations and onboard new clients and business partners for contracted services.
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Maintain detailed documentation of validation and configuration processes.
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Conduct peer reviews of configuration validation procedures.
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Manage ad hoc requests, including data analysis and reporting.
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Research technical issues and drive resolution in collaboration with relevant teams.
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Interpret internal and external business rules, recommending best practices as needed.
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Consistently follow standard operating procedures to ensure a high-quality customer service experience for both internal and external stakeholders.
Minimum Qualifications:
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Bachelor’s degree or equivalent experience.
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Typically requires 4+ years of relevant professional experience.
Required Skills:
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3+ years of experience in technical implementations or technical solution delivery.
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3+ years working within the healthcare industry.
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Proven ability to troubleshoot and resolve technical issues.
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Strong organizational and time management abilities.
Preferred Skills:
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Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams and business units.
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Proficiency in Microsoft Office tools (Windows, Word, Excel, Internet Explorer, etc.).
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Strong problem-solving and analytical skills.
Additional Competencies:
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Self-motivated with a continuous improvement mindset.
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Strong presentation skills with the ability to convey complex technical information clearly.
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A passion for helping clients and internal teams achieve their goals.
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Data-driven approach to solving complex challenges.
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Familiarity with NCPDP telecommunication standards.
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Commitment to delivering high-quality service and maintaining thorough documentation.
Education Requirement:
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Bachelor’s degree in Computer Science or equivalent experience.