Job Summary
Support Comcast Business Services by retaining existing customers who request disconnection or are identified as having a high likelihood of leaving. You’ll use active listening, empathy, and problem-solving to resolve issues, renegotiate agreements, and promote customer satisfaction. This role blends customer support, problem resolution, and strategic retention sales.
Core Responsibilities
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Use active listening and empathy to own customer issues through resolution.
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Communicate a sense of urgency across departments to resolve client concerns quickly.
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Minimize churn by offering product bundles, pricing options, and expanded solutions to meet business needs.
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Proactively engage customers at key churn points (contract renewals, service call follow-ups, etc.) to encourage retention.
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Meet or exceed budgeted retention goals across product lines.
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Maintain strong problem-solving, communication, and organizational skills.
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Work variable schedules including nights, weekends, and overtime as needed.
Requirements
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Education: High School Diploma or GED required.
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Experience: 2–5 years relevant customer service or retention experience.
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Ability to work independently with minimal supervision.
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Must reside in Comcast’s Central Division (AL, AR, FL, GA, IL, IN, KY, MI, MS, SC, TN, LA).
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Home Office Setup: Quiet, private workspace with desk, chair, lighting, and reliable internet (minimum 100 Mbps, hardwired). Comcast internet is provided for employees in the footprint.
Skills Needed
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Customer focus & empathy
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Persuasion & negotiation
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Adaptability & resilience
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Problem-solving & critical thinking
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Professional integrity
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Strong verbal communication
Compensation & Benefits
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Base Pay: $17.56 per hour
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Total Rewards include:
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Eligibility for bonuses or commissions (depending on role)
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Comprehensive benefits (medical, dental, vision, life, disability)
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401(k), paid time off, holidays
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Wellness, financial, and emotional support resources
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Application window: 30 days from posting date (subject to adjustment).
About Comcast
Comcast brings together the best in media and technology, driving innovation to deliver world-class entertainment and online experiences. As a Fortune 50 company, Comcast offers dynamic careers in media, technology, and customer service. We’re committed to teamwork, diversity, and doing what’s right for our employees, customers, and communities.
Equal Opportunity Statement:
Comcast is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, veteran status, or other protected traits.