Company Overview
We’re Canada’s largest Specialist Care Provider in Diabetes & Endocrinology. We’re dedicated to transforming diabetes care for the better, by making it more accessible, comprehensive and patient-centered than ever before. Our comprehensive care team includes: – 50+ Endocrinologists – Physician Assistants – 34 Diabetes Educators (Registered Dietitians, Registered Nurses, Pharmacists) – Chiropodists/Podiatrists – Optometrists – Clinical Research Professionals LMC provides six industry-leading programs: – Endocrinology Specialist Practice (publicly-funded) – representing the largest group of Endocrinologists globally – Nationally-accredited Diabetes Education Program (publicly-funded) – A network of diabetes focused pharmacies – Chiropody & Foot Care – Optometry & Eye Care – Canada’s largest Clinical Research network specializing in diabetes and cardiovascular innovations
About the job
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Ontario & Alberta). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.
Our growing team is looking for a VirtualMedical Assistant/Medical Office Administratorwho can work for us on apermanent full-timebasis via remote.
Responsibilities:
Medical Assistant:
- Virtually prepares thepatient for the provider’sevaluation, which includesbut is not limited to: documenting medical historyand reviewingmedication in the Electronic Medical Record (EMR)
- Ensures the patient’s required investigations are available and liaises with medical facilities or by means of electronic software
- Promotes comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team
- Attends required departmental and companywide meetings
- Assists with various administrative duties, as assigned
Medical Office Administrator:
- Answers incoming calls to answer patient and other customer inquiries
- Works in single or multiple skill sets or queues over different channels of customer contact
- Schedules and coordinates patient appointments across all service lines and providers
- Answers patient inquiries relating to their care and communicates with our sites accordingly via our Electronic Medical Records (EMR)
- Performs follow up client calls where necessary
- Responds to voicemails and customer emails
- Recognizes, documents, and alerts the management team of trends in customer calls
- Managers all patient appointments and provider’s schedules appropriately,
- Attends required departmental and companywide meetings
- Assists with various administrative duties, as assigned
Requirements:
- Previous experience working remotely
- Previous experience as a Personal Support Worker,Medical Laboratory, or Pharmacy Technician
- Previous experience as a Medical Assistant (MA) or Nurse
- Experience working in a medical office environment
- Proficiency in medication review
- Proficient knowledge of Electronic Medical Records
- Sound knowledge of medical terminology
- Proficient computer and typing skills
How to Apply