Background: Join one of the nation’s largest and most innovative Federal Credit Unions as the VP of Global Cards Operations! This high-impact role offers a unique opportunity to lead and drive strategic initiatives in a dynamic, fast-paced environment.
What Will You Do:
- Oversee all aspects of credit/debit card and ATM operations, including card production, global card delivery, statement management, dispute resolution, remedying POS rejections and fraud claims
- Evaluate and enhance card operations, developing and documenting procedures to improve efficiency and resolution processes
- Manage transaction flows for credit/debit cards and ATMs, including ATM reconciliation, payment processing, and adjustments. Resolve complex operational and cardmember issues independently
- Plan and align card operations with strategic business goals, using critical thinking to address bottlenecks, ensure smooth operations, and lead / train the team effectively
- Ensure full compliance with Reg E, Reg Z, and all applicable local, federal, and international regulations, including reporting requirements
- Serve as the liaison between the organization and third-party vendors, overseeing vendor assurance reviews, contract management, and regulatory compliance
- Stay current on industry trends, regulations, and risks. Recommend and implement updates to systems and processes, leading key initiatives within the global cards enterprise
Experience / Qualifications:
- Bachelor’s degree is required
- Extensive experience in cards operations within Financial Services (credit cards, debit cards, ATM).
- Deep knowledge of payment transaction flows and payment networks
- Strong understanding of card and payment regulations, such as Reg E and Reg Z
- Experience in vendor management
- Excellent presentation and communication skills