Warehouse Customer Assistant

Job Type: Contract
Job Location: England
Company Name: Willen Hospice

About the Role

Lead, Inspire & Make a Difference.
Join Willen Hospice as a Warehouse & Furniture Store Assistant and support a cause that truly matters. Based at our Kiln Farm Distribution Centre and Furniture Store, you’ll help keep operations smooth, donations organised, and our mission moving forward—all while promoting Gift Aid to maximise fundraising.

Key Responsibilities

Support Daily Operations: Work with the warehouse team to manage and allocate stock
Donor Engagement: Welcome and assist donors courteously, including declined donation handling
Gift Aid Promotion: Encourage donors to sign up, label stock correctly, and boost income
Handle Enquiries: Answer calls and schedule donation bookings
Stock Handling: Load/unload goods and support safe collection and delivery
Stock Rotation: Ensure stock is regularly rotated and well-organised
Team Collaboration: Work closely with Team Leaders, volunteers, and staff
Maintain Cleanliness: Keep all areas tidy and compliant with Health & Safety
Follow Procedures: Abide by all policies and legal guidelines

Who We’re Looking For

 Friendly and confident communicator
 Organised with strong attention to detail
 Team player who’s also comfortable working independently
 Flexible and helpful attitude
 Committed to supporting a charitable cause
 Warehouse or retail experience is helpful (not essential)
 Basic understanding of Health & Safety is a plus

About Willen Hospice

Located beside tranquil Willen Lake, Willen Hospice is the leading provider of palliative care in Milton Keynes. We support patients with life-limiting illnesses, both at home and in our In-Patient Unit, and offer services including counselling, physiotherapy, and more. Our care is free of charge, funded through generous supporters and our retail operations.

What You’ll Get in Return

 A meaningful role in a respected charity
 A supportive team environment
35 days’ holiday (pro-rata), contributory pension, enhanced maternity/sick pay
 Subsidised catering and free parking
 Access to Blue Light Card discounts
 Employee Assistance Programme (EAP)
 Ongoing training and professional development


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